While that ‘s not exactly true we still love to help!
Can we contact you?
Absolutely! You can use the email icon on this page, to pull up our contact form or just send us an email.
Do you have a Partnership Program?
Yes, we do! Email us and we can discuss promoting your members!
What payment methods do you accept?
We use Stripe’s secure payment system, which allows us to accept credit cards.
Can I change my current subscription?
Absolutely! This can be done by going to the Subscriptions tab under your account page and clicking the Change Your Plan button.
How do I cancel my subscription?
This can be done by going to the Subscriptions tab under your account page and clicking the Cancel button.
How do I access my account info?
Once logged in, please visit your Dashboard.
What is being done around account security?
See our privacy policy for full details. We use encryption and security measures to protect your data. But as always we recommend using a unique password to protect your account.
COMING SOON!!
What is the Referral Program?
The referral program is designed to reward advocates for helping grow our community, by bringing in new users to the platform.
Start earning money today!
What is an Advocate?
Advocates are those that believe in what our platform is offering and would like to spread the word.
What is a Referred Customer?
Referred customers are those that are encouraged by Advocates to check out our platform.
What do I get as an Advocate?
Advocates get $5 credit towards their monthly subscriptions.
As an Advocate, is there a limit to how many referrals I can make?
Nope. The more the merrier!
Do Referred Customer discounts (i.e. Coupons) expire?
Yes. Referred Customers have 4 weeks to redeem their Coupon(s).
Is there a minimum purchase amount an Advocate needs to hit before they can use their reward?
Yes. Since the reward is $5, Advocates must spend at least $5 to use the reward.
Is my email address protected?
Yes. Any emails stored are “anonymized” (i.e. made anonymous).
As a Referred Customer, can Advocates see my personal information?
No. All Referred Customer data is hidden from Advocates.
Is my activity tracked?
Cookies are used to help prevent fraud from occurring in the Referral Program.
How do the reviews work?
Users that are logged into the platform, can leave reviews on Park pages to help others make better-informed decisions on where to book.
As part of the reviews, users can upload images, give star-based ratings on individual areas of experience, as well as give an overall star-based rating.
Do Listings expire?
Your Listings are tied to a subscription, so as long as your Listing subscription is active, the LIstings tied to that subscription will be as well.
How do Listings get prioritized?
Listings that are Promoted will appear above all other Listings, regardless of the subscription level.
After that, Listings that are part of a Premium subscription (i.e. Featured) will appear above Standard and Basic Listings, assuming everything else is equal (ratings, published date, etc.).
Rounding out the bottom are Standard subscription Listings and then Basic.
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